Olivia Richards

orichards@psu.edu

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Supporting Collaborative Behavioral Management - in progress

I joined Dr. Gabriela Marcu's Empathetic Research Group at the University of Michigan School of Information in Fall 2019. 

I am currently exploring data collection can be a barrier to collaboration amongst care teams. I will primarily rely on qualitative methods including observation, contextual inquiry, and interviews.

Parent's Perspectives of the Benefits and Burdens of Digital Home Assistants

During summer 2018, I studied family informatics with Dr. Julie Kientz at the University of Washington in the Computing Research Association’s Distributed REU program.

I studied parent’s perspectives of the benefits and burdens of digital assistants.

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I scraped, filtered, and analyzed relevant product reviews to understand perspectives and share design opportunities for voice assistants to support families.

 

I designed, deployed, and analyzed a survey to 131 parents on Amazon Mechanical Turk that assessed User Burden and User Benefit of Amazon Echo products amongst parents. I presented my findings at CHI 2019 in Glasgow at the Student Research Competition. I was also selected to present my poster at the 2018 Grace Hopper Celebration in Houston. You can click here to view my poster.

In addition, I supported a deployment study with Erin Beneteau and Drs. Alexis Hiniker and Jason Yip in which we studied the digital home assistant adoption experience amongst low-to-middle-income families in the Seattle area. We found communication breakdowns often occur between Alexa and family participants. Our paper on this research was presented at CHI 2019 in Glasgow.  
 

Thrive PSU

In 2017 and 2018, I studied how ThrivePSU, a mobile app to enhance awareness of student well-being, encourages students in group projects to better engage.

As a junior at Penn State, I began pursuing my thesis work in the Penn State College of Health and Human Development (HHD) Design for Impact Lab under Dr. Meg Small, the Director of Social Innovation.

 

We leveraged human-centered design techniques in the design and development of ThrivePSU, a mobile app to enhance awareness of student well-being. I facilitated deployment to 200 students at PSU involved in interdisciplinary group work and led two focus groups.

 

I analyzed app user data and compared pre- and post-survey data, to find that collaborative technology does make an impact on innovation, group cohesion and academic outcomes for students in group projects.